Jonny Decimal and ITIL

10-19 Concepts 15 Patterns & templates
1

Hey everyone

Is there anyone that uses the johnny.decimal concepts with itil?
I figured JD would lend itself well to the very formalized nature of ITIL.

Could also be an idea for a (more expensive) starter pack.

Have a great day.

1 Like
2

Interesting. I used to ‘do’ ITIL in my days running service desks. I didn’t use JD … great idea though, happy to explore it more here.

3

It seems so straight forward, I’m afraid I’m missing something.

I used your Johnny.Decimal system generator to create a template and it looks … fine. Just seems too easy.

Here’s an excerpt:

40-49 Technical Management Practices
   41 Deployment Management
      41.01 Plan Deployments
      41.02 Execute Deployments
      41.03 Review Deployment Success
   42 Infrastructure and Platform Management
      42.01 Manage Physical Infrastructure
      42.02 Oversee Cloud Platforms
      42.03 Maintain Operational Continuity
   43 Software Development and Management
      43.01 Develop Software
      43.02 Manage Code Repositories
      43.03 Perform Testing and QA

I’ll run this by a few co-workers and see where things go.

4

I guess the issue is with scoping. Should a whole organisation fit into one system or should it be handled like different projects. Eg. every service get’s it’s own system.

5

And that’ll depend on the org structure.

My initial hunch says one project = one system. Unless you’re running the incident management team in which case…

6

Thanks. That’s a good starting point. Setting it up for an entire organisation all at once is definitely too much. Starting with one project at the time breaks it down into more manageable junks. They could still be incorporated into a organisation wide system later on.